Creating An IT Program That Focuses On Your Business Goals

Posted by Sean Kline

 

 

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Topics: Small Business IT Resources, small business it support, Managed IT Services, small business solutions, proactive problem solving, New Hampshire IT, Utilizing Technology in Business, small business IT infrastructure, IT best practices, IT infrastructure, IT Strategy, Networking, interviews

Cloud Computing for Small Business: Important Factors to Consider

Posted by Sean Kline

 

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Topics: Small Business IT Resources, small business it support, small business solutions, IT Managed Services, Utilizing Technology in Business, small business IT infrastructure, IT Strategy

Do Managed Services Benefit Small Businesses?

Posted by Sean Kline

 

When I speak with other business owners, I field many variations of the question,"Would managed services benefit my company?"

As with most things, the answer is: It depends. Although we have an inherent desire for simple black-and-white answers, the reality is that some companies benefit from managed IT services and some do not. Let's take a closer look.

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Topics: Small Business IT Resources, small business it support, Managed IT Services, small business solutions, IT Managed Services, Utilizing Technology in Business, small business IT infrastructure, IT best practices, IT Strategy

The State of Small Business IT

Posted by Christian Kline

 

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Topics: Small Business IT Resources, small business it support, Managed IT Services, IT Security

Small Business IT Support Services: Why You Need an IT Process

Posted by Sean Kline

As a small to medium business (SMB), your IT infrastructure plays a critical role in your overall strategy. The least expensive way to run technology is through process, but the problem is that it is difficult for the average small and medium business to develop an effective IT process, because of the extensive skills, tools and resources required.  It takes a village - one that can be amortized across a broad customer base to gain sufficient economies of scale to make it cost-effective.

There are a dozen different technology areas in which an organization needs expertise in order to effectively execute a technology process for a small business, so it is very difficult for an SMB to have a dedicated IT person with all of these skills. An IT process is not simply a static list of to-dos that, once-completed, is shelved. The firm you choose to help you develop and implement your IT process should understand that the process is a living, breathing, dynamic outline of your approach to IT, ensuring that your IT infrastructure is aligned with your business goals, that you are proactively addressing the challenges of your business using best practices, and that you have a clear idea about the true cost of IT. Your IT process has to be dynamic and changing because technology and your business are always changing.

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Topics: Small Business IT Resources, small business it support, small business solutions, true IT costs, small business IT infrastructure, IT infrastructure

Small Business Solutions: Your Role in Choosing Business Partners

Posted by Sean Kline

Most business owners realize they play a major role in choosing partners to provide the services they need, whether it’s for information technology, logistics, sales leads, marketing or accounting. Oftentimes, though, the selection process becomes hurried, is limited to just a few referrals, or is delegated to someone who has little insight into the challenges that lie ahead. The consequences can be disappointing, both in terms of quality and overhead cost. Because the partners you choose can significantly impact your bottom line, your role should be squarely focused on “getting it right” when seeking out potential partners.

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Topics: Small Business IT Resources, small business solutions, true IT costs

Small Business Solutions: Who Should Choose Your IT Provider?

Posted by Sean Kline

As a small business owner, you face numerous challenges, not the least of which is choosing the right IT provider. Business owners often do not understand their true costs stemming from technology. The true costs of IT are not what the company pays to the service provider but far more related to productivity, risk, and ROI. Such an important business decision probably should not be delegated to another team member.

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Topics: Small Business IT Resources, small business solutions, small business IT infrastructure

Small Business IT Management: What Your IT Person Could Be Doing

Posted by Sean Kline

As the needs of your small business evolve, your employees within your company are often required to evolve as well – even if that means doing jobs within the company that they were not hired to do or trained to do – like performing IT functions. How would your small business benefit if your IT people were doing what they were trained to do instead of managing IT and putting out IT-related fires? 

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Topics: Small Business IT Resources, small business it support, small business IT infrastructure, IT best practices

Small Business IT Solutions: The Fundamental Flaw of an SLA

Posted by Sean Kline

Leading IT managed service providers are proactive solutions providers who partner with your business to implement IT best practices as a function of meeting your business goals. What sets leading IT managed service providers apart is their ability to be more than ingredient providers. Ingredient providers offer a specific component to meet a particular need often in a reactive manner. They may focus on fixing problems as they arise, akin to functioning as a fire fighter armed with nothing more than a fire extinguisher. Leading IT managed service providers operate under the assumption that IT is a tool leveraged by the business to meet its goals. Rather than waiting for a fire, they install a sprinkler system overhead to minimize any potential issues in the form of IT best practices.

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Topics: Small Business IT Resources, small business it support, IT Managed Services, small business IT infrastructure

Exceed Customer Expectations with Small Business IT Infrastructure

Posted by Sean Kline

Whether your small business serves retail customers or other businesses, you are only successful in the eyes of your customers if you can meet their expectations of success - not your parameters. As a small business, it is critical, then, to understand what it is your customers expect as an outcome and then have a plan in place for ensuring you can deliver to their expectations. Because technology is one of the primary tools small businesses leverage in order to achieve the results their customers expect, having a comprehensive IT plan and proactive IT infrastructure is crucial to the success of your business.

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Topics: Small Business IT Resources, small business IT infrastructure, IT best practices, IT infrastructure investment

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