Topics: Small Business IT Resources, small business it support, Managed IT Services, small business solutions, proactive problem solving, New Hampshire IT, Utilizing Technology in Business, small business IT infrastructure, IT best practices, IT infrastructure, IT Strategy, Networking, interviews, IT Strategy Planning
When I speak with other business owners, I field many variations of the question,"Would managed services benefit my company?"
As with most things, the answer is: It depends. Although we have an inherent desire for simple black-and-white answers, the reality is that some companies benefit from managed IT services and some do not. Let's take a closer look.
Topics: Small Business IT Resources, small business it support, Managed IT Services, small business solutions, IT Managed Services, Utilizing Technology in Business, small business IT infrastructure, IT best practices, IT Strategy
Proactive support is not a new concept, and yet, it has lacked in the IT field as most of those within the industry follow a break-fix model. Changing the way support has been may also mean changing the way business is done on a daily basis. Innovation can encourage a new way to meet consumer demands or improve current business practices that will ultimately make you and your business more successful.
When you are examining your current IT solution, it can be difficult to figure out whether or not you are in an ideal situation or if maybe you could use some help. There are many different facets to consider when thinking about potential IT solutions, so to help you make the best decision for you, let's take a look at some of the questions you need to ask yourself.
Topics: IT best practices
Hiring a network support company makes sense doesn't it? Most small businesses are not experts in networking. So, one would think this is a logical thing to outsource.
Unfortunately, when it comes to small business computer services, many owners, CEOs and presidents fall into the trap of short-term thinking.
I meet with presidents, CEOs and owners of small businesses every week to discuss what computer services they are using (whether internal or external), what it costs them and the results they are seeing.
Topics: IT Managed Services
Over the last two years, we have conducted a study of small business computer services pain points. We interviewed 110 companies ranging from 20 to 100 employees. Representative interviewees included owners, CEOs, presidents, partners, general managers, CFOs, controllers and similar leadership positions. The pain points represent those most affecting business outcomes as reported by the interviewee. Verticals were wide ranging with everything from biotechnology to services organizations to manufacturing and technology.
One of the common questions that I get from owners who need their small business IT infrastructure supported is how can an external company perform support remotely and effectively?