Small Business IT: The First Step in Making IT Costs More Predictable

Posted by Sean Kline on Fri, Oct 19, 2012 @ 09:05 AM

Do you know your company’s true IT costs? I met some employees of a company who were concerned that their IT vendor took a formulaic approach to support that was not adequate enough to resolve all of their IT problems. This approach is at the core of an issue most companies face with IT management: If an IT vendor takes a formulaic "ingredients vs. results" orientation with IT management, that approach will be less able to adapt to unique situations that are bound to arise. IT vendors are more successful when they take an approach of managing to results, in which the formula changes based on what is required to meet the company’s needs.

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Topics: IT best practices, true IT costs, predicting IT costs, IT infrastructure

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