Do Managed Services Benefit Small Businesses?

Posted by Sean Kline on Fri, Jan 09, 2015 @ 02:09 PM

As in most thing, the answer to the question "do managed services benefit small businesses?"  is "it depends."  As unsatisfying as that response may be because of our seemingly inherent desire to drive things to black and white statements, some benefit and some do not.

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Topics: Utilizing Technology in Business, Managed IT Services, IT Strategy, IT Managed Services, Small Business IT Resources, IT best practices, small business it support, small business IT infrastructure, small business solutions

Short Term Thinking + Small Business Computer Services = Profit Loss

Posted by Sean Kline on Mon, Nov 03, 2014 @ 02:24 PM

Unfortunately, when it comes to small business computer services, many owners, CEOs and presidents fall into the trap of short-term thinking.

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Topics: IT Strategy, small business IT infrastructure

How Do You Support Small Business IT Infrastructure Remotely?

Posted by Sean Kline on Wed, Jul 03, 2013 @ 10:19 AM

One of the common questions that I get from owners who need their small business IT infrastructure supported is how can an external company perform support remotely and effectively?

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Topics: small business it support, small business IT infrastructure

Small Business IT Support Services: Why You Need an IT Process

Posted by Sean Kline on Thu, Jan 17, 2013 @ 11:15 AM

As a small to medium business (SMB), your IT infrastructure plays a critical role in your overall strategy. The least expensive way to run technology is through process, but the problem is that it is difficult for the average small and medium business to develop an effective IT process, because of the extensive skills, tools and resources required.  It takes a village - one that can be amortized across a broad customer base to gain sufficient economies of scale to make it cost-effective.

There are a dozen different technology areas in which an organization needs expertise in order to effectively execute a technology process for a small business, so it is very difficult for an SMB to have a dedicated IT person with all of these skills. An IT process is not simply a static list of to-dos that, once-completed, is shelved. The firm you choose to help you develop and implement your IT process should understand that the process is a living, breathing, dynamic outline of your approach to IT, ensuring that your IT infrastructure is aligned with your business goals, that you are proactively addressing the challenges of your business using best practices, and that you have a clear idea about the true cost of IT. Your IT process has to be dynamic and changing because technology and your business are always changing.

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Topics: Small Business IT Resources, small business it support, small business IT infrastructure, true IT costs, IT infrastructure, small business solutions

Small Business Solutions: Who Should Choose Your IT Provider?

Posted by Sean Kline on Tue, Nov 20, 2012 @ 06:12 AM

As a small business owner, you face numerous challenges, not the least of which is choosing the right IT provider. Business owners often do not understand their true costs stemming from technology. The true costs of IT are not what the company pays to the service provider but far more related to productivity, risk, and ROI. Such an important business decision probably should not be delegated to another team member.

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Topics: Small Business IT Resources, small business IT infrastructure, small business solutions

Small Business IT Management: What Your IT Person Could Be Doing

Posted by Sean Kline on Tue, Oct 30, 2012 @ 09:03 AM

As the needs of your small business evolve, your employees within your company are often required to evolve as well – even if that means doing jobs within the company that they were not hired to do or trained to do – like performing IT functions. How would your small business benefit if your IT people were doing what they were trained to do instead of managing IT and putting out IT-related fires? 

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Topics: Small Business IT Resources, IT best practices, small business it support, small business IT infrastructure

Small Business IT Solutions: The Fundamental Flaw of an SLA

Posted by Sean Kline on Tue, Sep 18, 2012 @ 07:49 AM

Leading IT managed service providers are proactive solutions providers who partner with your business to implement IT best practices as a function of meeting your business goals. What sets leading IT managed service providers apart is their ability to be more than ingredient providers. Ingredient providers offer a specific component to meet a particular need often in a reactive manner. They may focus on fixing problems as they arise, akin to functioning as a fire fighter armed with nothing more than a fire extinguisher. Leading IT managed service providers operate under the assumption that IT is a tool leveraged by the business to meet its goals. Rather than waiting for a fire, they install a sprinkler system overhead to minimize any potential issues in the form of IT best practices.

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Topics: IT Managed Services, Small Business IT Resources, small business it support, small business IT infrastructure

Exceed Customer Expectations with Small Business IT Infrastructure

Posted by Sean Kline on Fri, Sep 07, 2012 @ 06:20 PM

Whether your small business serves retail customers or other businesses, you are only successful in the eyes of your customers if you can meet their expectations of success - not your parameters. As a small business, it is critical, then, to understand what it is your customers expect as an outcome and then have a plan in place for ensuring you can deliver to their expectations. Because technology is one of the primary tools small businesses leverage in order to achieve the results their customers expect, having a comprehensive IT plan and proactive IT infrastructure is crucial to the success of your business.

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Topics: Small Business IT Resources, IT best practices, small business IT infrastructure, IT infrastructure investment

IT Infrastructure Investment: Why Things Don’t Work Out of the Box

Posted by Sean Kline on Fri, Jul 27, 2012 @ 04:38 PM

“Assembly required” is always a nerve wracking statement when we are making a purchase. Exactly how much assembly are we talking about here? It is hard to tell whether there are two pieces or 200 pieces to assemble, until the package is home and fully unwrapped. Even in circumstances in which an item comes fully intact, it is rare when anything is fully functional straight out of the box. As much as we would like to believe that commodity items should simply work, they don’t. It is a difference in expectations, which can be frustrating to say the least. When considering ways to improve IT infrastructure, any "assembly required" can be costly.

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Topics: IT best practices, IT Management, small business IT infrastructure, IT infrastructure investment

Better IT Management with Capital Management of IT Resources

Posted by Sean Kline on Fri, Jul 13, 2012 @ 02:55 PM

You’ve heard the cliché: “The greater the risk, the greater the reward.” While that is a popular creed among venture capitalists and entrepreneurial businesses, most presidents and CEOs of small businesses prefer a sound program for managing capital expenditures, one that balances the fiscal risk of investment in business technology with a safe ROI.

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Topics: Small Business IT Resources, IT Management, small business IT infrastructure, Capital managemet

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