As a small to medium business (SMB), your IT infrastructure plays a critical role in your overall strategy. The least expensive way to run technology is through process, but the problem is that it is difficult for the average small and medium business to develop an effective IT process, because of the extensive skills, tools and resources required. It takes a village - one that can be amortized across a broad customer base to gain sufficient economies of scale to make it cost-effective.
There are a dozen different technology areas in which an organization needs expertise in order to effectively execute a technology process for a small business, so it is very difficult for an SMB to have a dedicated IT person with all of these skills. An IT process is not simply a static list of to-dos that, once-completed, is shelved. The firm you choose to help you develop and implement your IT process should understand that the process is a living, breathing, dynamic outline of your approach to IT, ensuring that your IT infrastructure is aligned with your business goals, that you are proactively addressing the challenges of your business using best practices, and that you have a clear idea about the true cost of IT. Your IT process has to be dynamic and changing because technology and your business are always changing.