Small Business IT Support Services: Why You Need an IT Process

Posted by Sean Kline on Thu, Jan 17, 2013 @ 11:15 AM

As a small to medium business (SMB), your IT infrastructure plays a critical role in your overall strategy. The least expensive way to run technology is through process, but the problem is that it is difficult for the average small and medium business to develop an effective IT process, because of the extensive skills, tools and resources required.  It takes a village - one that can be amortized across a broad customer base to gain sufficient economies of scale to make it cost-effective.

There are a dozen different technology areas in which an organization needs expertise in order to effectively execute a technology process for a small business, so it is very difficult for an SMB to have a dedicated IT person with all of these skills. An IT process is not simply a static list of to-dos that, once-completed, is shelved. The firm you choose to help you develop and implement your IT process should understand that the process is a living, breathing, dynamic outline of your approach to IT, ensuring that your IT infrastructure is aligned with your business goals, that you are proactively addressing the challenges of your business using best practices, and that you have a clear idea about the true cost of IT. Your IT process has to be dynamic and changing because technology and your business are always changing.

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Topics: Small Business IT Resources, small business it support, small business IT infrastructure, true IT costs, IT infrastructure, small business solutions

Small Business Solutions: Your Role in Choosing Business Partners

Posted by Sean Kline on Thu, Dec 06, 2012 @ 11:59 AM

Most business owners realize they play a major role in choosing partners to provide the services they need, whether it’s for information technology, logistics, sales leads, marketing or accounting. Oftentimes, though, the selection process becomes hurried, is limited to just a few referrals, or is delegated to someone who has little insight into the challenges that lie ahead. The consequences can be disappointing, both in terms of quality and overhead cost. Because the partners you choose can significantly impact your bottom line, your role should be squarely focused on “getting it right” when seeking out potential partners.

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Topics: Small Business IT Resources, true IT costs, small business solutions

Small Business IT: The First Step in Making IT Costs More Predictable

Posted by Sean Kline on Fri, Oct 19, 2012 @ 09:05 AM

Do you know your company’s true IT costs? I met some employees of a company who were concerned that their IT vendor took a formulaic approach to support that was not adequate enough to resolve all of their IT problems. This approach is at the core of an issue most companies face with IT management: If an IT vendor takes a formulaic "ingredients vs. results" orientation with IT management, that approach will be less able to adapt to unique situations that are bound to arise. IT vendors are more successful when they take an approach of managing to results, in which the formula changes based on what is required to meet the company’s needs.

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Topics: IT best practices, true IT costs, predicting IT costs, IT infrastructure

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