Small Business IT Support – Solving the Root Cause of an IT Problem

Posted by Sean Kline on Mon, May 14, 2012 @ 05:01 PM

There is a common misconception among small business IT support professionals about solving IT problems. Many believe that they can fix any issue by identifying which hardware or software is out of date and then update it, or if they’re not virtualized, they just go to the cloud. The reality is that these quick fixes only address the symptoms of a problem, not the root cause. To truly solve an IT problem, it’s important to put proactive planning methods into action.

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Topics: Small Business IT Resources, small business it support, IT best practices, IT Strategy

Don't Settle for IT Management Status Quo

Posted by Sean Kline on Wed, Apr 25, 2012 @ 10:44 AM

Poor IT management can cost a company far more than the physical cost of maintaining IT services. It can impact and affect several areas of the company from payroll to human resources.  I have been working in IT for many years and have seen the IT business structure become reliant on reactive, instead of proactive, solutions. These are certainly not my ideas alone, but I have seen enough to believe that the problem is wide spread throughout many businesses.

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Topics: Small Business IT Resources, IT Managed Services, virtual CIO, IT Management

IT Managed Services: The Pursuit of Excellence

Posted by Sean Kline on Wed, Mar 28, 2012 @ 09:38 AM

What makes one IT managed services company stand out from the other 186,000 IT managed services companies?

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Topics: Small Business IT Resources, IT Managed Services, IT services guide

IT Strategy - Fighting your way to the top with a Virtual CIO

Posted by Sean Kline on Fri, Mar 02, 2012 @ 02:38 PM

In many ways, martial arts can be an appropriate metaphor for running a business. For example, there are probably hundreds of thousands of entry-level martial arts studios available for beginning students. It doesn’t really matter what martial art you decide to study, only that you get started and learn whether the art is right for you. However, as you grow in ability and dedication, you find that your needs sharpen and you need a higher level of expertise to guide you along the right path. You need a master.

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Topics: Small Business IT Resources, VCIO, virtual CIO, IT Strategy

Small Business IT Support - Four Things To Consider

Posted by Sean Kline on Fri, Dec 30, 2011 @ 02:12 PM

Small business IT support is typically an afterthought for most owners and/or executives of organizations with under fifty employees.  In some cases the owner is involved in support herself.  In others, a key employee has this responsibility in addition to another important role.  Occassionally, there is a dedicated employee for this activity, but at this size, it is usually hard to justify.  In most cases, the company avails itself of a reactive break-fix IT services company.  The problem is that reactive support yields sub-optimal results.

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Topics: Small Business IT Resources, IT Managed Services