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IT Managed Services: The Pursuit of Excellence

Posted by Sean Kline on Wed, Mar 28, 2012 @ 09:38 AM

What makes one IT managed services company stand out from the other 186,000 IT managed services companies?

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Topics: Small Business IT Resources, IT Managed Services, IT services guide

An IT Services Guide Can Help - It Can Get Murky in the Cloud

Posted by Sean Kline on Sat, Feb 18, 2012 @ 07:42 AM

I was talking to a business owner the other day who asked me “If I’m in the cloud, what do I need IT services for?” Inwardly, I groaned, because this is a question I’m hearing more often these days – and it represents a misunderstanding about the ‘magic’ of cloud services. The cloud is powerful, and has the ability to save companies thousands of dollars on things like the upkeep of a data center, but ultimately it’s just another deployment model. A deployment model with its own set of challenges, risks and questions that need answering.

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Topics: Managed IT Services, IT Managed Services, virtual CIO, IT best practices, IT Strategy, cloud services, IT services guide

Small Business IT Support - Four Things To Consider

Posted by Sean Kline on Fri, Dec 30, 2011 @ 02:12 PM

Small business IT support is typically an afterthought for most owners and/or executives of organizations with under fifty employees.  In some cases the owner is involved in support herself.  In others, a key employee has this responsibility in addition to another important role.  Occassionally, there is a dedicated employee for this activity, but at this size, it is usually hard to justify.  In most cases, the company avails itself of a reactive break-fix IT services company.  The problem is that reactive support yields sub-optimal results.

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Topics: Small Business IT Resources, IT Managed Services

IT Managed Services - Five Case Studies

Posted by Sean Kline on Wed, Dec 07, 2011 @ 08:55 AM

IT managed services are not new, but most small business owners still do not really know what they are.  Following are five case studies that describe how technology impacts business results and the role of IT managed services in improving those results.

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Topics: IT Managed Services, IT Strategy

Setting Up A Remote Desktop Connection: A Guide

Posted by Christian Kline on Thu, Oct 06, 2011 @ 10:47 AM

So, you're curious about setting up a Remote Desktop Connection between two Windows PCs? With Microsoft's Remote Desktop Connection software, built into the Windows operating system, setting up your computer for this kind of connection is not at all difficult. Just use common sense and follow these instructions - or, for more complete directions, visit Microsoft's website.

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Topics: IT Managed Services, desktop virtualization, Utilizing Technology in Business