Small business IT support is typically an afterthought for most owners and/or executives of organizations with under fifty employees. In some cases the owner is involved in support herself. In others, a key employee has this responsibility in addition to another important role. Occassionally, there is a dedicated employee for this activity, but at this size, it is usually hard to justify. In most cases, the company avails itself of a reactive break-fix IT services company. The problem is that reactive support yields sub-optimal results.