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What Is BYOD? Understanding the Risks and Hidden Costs

Posted by Christian Kline on Thu, Jan 03, 2019 @ 03:52 PM


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Topics: Security, IT Strategy, Capital managemet

2019 Security Risks

Posted by Christian Kline on Mon, Dec 24, 2018 @ 12:30 PM


Moving into 2019, small and medium businesses face several, growing IT security risks. As companies continue to invest in IT, hackers also adapt. A proactive approach to IT support is necessary to mitigate the risks these threats pose. Below are three security threats to watch out for next year.

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Topics: IT Security, Malware

G Suite vs Office 365: Why Microsoft Stays on Top

Posted by Christian Kline on Wed, Dec 19, 2018 @ 01:38 PM


Whether to use Google’s G-Suite or Microsoft’s Office 365 is often one of the first decisions a small to medium business owner makes when moving to the cloud. Depending on the size, expected growth, and technical needs of the organization, what cloud platform one chooses may vary. Some of the most important factors to consider include security, collaboration, integration, functionality, and usability.

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Topics: Microsoft Office, IT Strategy

How to Encourage Proactive Support in the IT Field 

Posted by Sean Kline on Fri, Jul 14, 2017 @ 08:00 AM

Proactive support is not a new concept, and yet, it has lacked in the IT field as most of those within the industry follow a break-fix model. Changing the way support has been may also mean changing the way business is done on a daily basis. Innovation can encourage a new way to meet consumer demands or improve current business practices that will ultimately make you and your business more successful.

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What Are You Getting From Your Current IT Solution?

Posted by Sean Kline on Tue, Jun 27, 2017 @ 05:45 PM

When you are examining your current IT solution, it can be difficult to figure out whether or not you are in an ideal situation or if maybe you could use some help. There are many different facets to consider when thinking about potential IT solutions, so to help you make the best decision for you, let's take a look at some of the questions you need to ask yourself.

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Topics: IT best practices

Why It Does Not Make Sense to Hire a Network Support Company

Posted by Sean Kline on Tue, Nov 04, 2014 @ 04:13 PM

Hiring a network support company makes sense doesn't it?  Most small businesses are not experts in networking.  So, one would think this is a logical thing to outsource.

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Topics: small business it support, IT infrastructure

Short Term Thinking + Small Business Computer Services = Profit Loss

Posted by Sean Kline on Mon, Nov 03, 2014 @ 02:24 PM

Unfortunately, when it comes to small business computer services, many owners, CEOs and presidents fall into the trap of short-term thinking.

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Topics: small business IT infrastructure, IT Strategy

Computer Services - Are They a Commodity?

Posted by Sean Kline on Tue, Oct 28, 2014 @ 08:39 AM

I meet with presidents, CEOs and owners of small businesses every week to discuss what computer services they are using (whether internal or external), what it costs them and the results they are seeing.

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Topics: IT Managed Services

Small Business Computer Services Pain Points - Research Results

Posted by Sean Kline on Thu, Oct 03, 2013 @ 02:28 PM

Over the last two years, we have conducted a study of small business computer services pain points.  We interviewed 110 companies ranging from 20 to 100 employees.  Representative interviewees included owners, CEOs, presidents, partners, general managers, CFOs, controllers and similar leadership positions.  The pain points represent those most affecting business outcomes as reported by the interviewee.  Verticals were wide ranging with everything from biotechnology to services organizations to manufacturing and technology.

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Topics: small business it support, IT Managed Services

How Do You Support Small Business IT Infrastructure Remotely?

Posted by Sean Kline on Wed, Jul 03, 2013 @ 10:19 AM

One of the common questions that I get from owners who need their small business IT infrastructure supported is how can an external company perform support remotely and effectively?

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Topics: small business it support, small business IT infrastructure

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