Small Business Solutions: Making the Pain End

Posted by Sean Kline on Fri, Nov 30, 2012 @ 08:36 AM

When you have a headache, you might just take some aspirin and be confident that it will go away. But what happens when you keep getting the same headache over and over? Do you keep taking an aspirin, or do you try to find out what is causing the headaches and solve the root cause of your problems?

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Topics: small business it support, small business solutions, IT infrastructure investment

Small Business IT Management: What Your IT Person Could Be Doing

Posted by Sean Kline on Tue, Oct 30, 2012 @ 09:03 AM

As the needs of your small business evolve, your employees within your company are often required to evolve as well – even if that means doing jobs within the company that they were not hired to do or trained to do – like performing IT functions. How would your small business benefit if your IT people were doing what they were trained to do instead of managing IT and putting out IT-related fires? 

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Topics: Small Business IT Resources, small business it support, small business IT infrastructure, IT best practices

Small Business IT Solutions: The Fundamental Flaw of an SLA

Posted by Sean Kline on Tue, Sep 18, 2012 @ 07:49 AM

Leading IT managed service providers are proactive solutions providers who partner with your business to implement IT best practices as a function of meeting your business goals. What sets leading IT managed service providers apart is their ability to be more than ingredient providers. Ingredient providers offer a specific component to meet a particular need often in a reactive manner. They may focus on fixing problems as they arise, akin to functioning as a fire fighter armed with nothing more than a fire extinguisher. Leading IT managed service providers operate under the assumption that IT is a tool leveraged by the business to meet its goals. Rather than waiting for a fire, they install a sprinkler system overhead to minimize any potential issues in the form of IT best practices.

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Topics: Small Business IT Resources, small business it support, IT Managed Services, small business IT infrastructure

It’s Not about IT Management but about Implementing Best Practices

Posted by Sean Kline on Fri, Aug 17, 2012 @ 11:21 AM

There are a number of IT services that offer to audit your business and identify your IT issues. You should be careful about jumping in to do an IT audit without understanding its purpose. The issues an audit identifies  – antivirus issues, spam issues, server issues, security risks – are symptoms of an IT infrastructure that is out of alignment. The natural reaction for any business owner will be to fix those issues. However, implementing an IT process that aligns IT to the business at the lowest overall cost solves not only the symptoms but the underlying cause: taking a reactive vs. proactive approach to IT management.

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Topics: small business it support, Managed IT Services, IT best practices, IT infrastructure investment

Improve Small Business IT Infrastructure to Reduce Downtime

Posted by Sean Kline on Sat, Jun 23, 2012 @ 03:26 PM

How many business owners are familiar with the intricacies of small business IT infrastructure? Many business owners understand the results they want, but they don't have the time to properly analyze their IT infrastructure. They set their focus on business growth and relationship development, often ignoring the risks associated with having poor IT services.

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Topics: Small Business IT Resources, small business it support, IT Managed Services, small business IT infrastructure

The Benefits of IT Managed Services

Posted by Sean Kline on Fri, Jun 08, 2012 @ 12:44 PM

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Topics: small business it support, Managed IT Services, IT Managed Services, IT best practices

Small Business IT Support – Solving the Root Cause of an IT Problem

Posted by Sean Kline on Mon, May 14, 2012 @ 05:01 PM

There is a common misconception among small business IT support professionals about solving IT problems. Many believe that they can fix any issue by identifying which hardware or software is out of date and then update it, or if they’re not virtualized, they just go to the cloud. The reality is that these quick fixes only address the symptoms of a problem, not the root cause. To truly solve an IT problem, it’s important to put proactive planning methods into action.

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Topics: Small Business IT Resources, small business it support, IT best practices, IT Strategy