Client: Confidential
Location: Greater Manchester, NH
Industry: Professional Services
Engagement Duration: Ongoing (2+ years)
Services Provided: IT Strategy, Infrastructure Optimization, Help Desk Support, Cybersecurity

Challenge

Ellen LaRocca and her organization realized that their existing IT approach was fragmented and reactive. As their operational complexity increased, they faced growing concerns around system reliability, security, and long-term scalability. It became clear that a more holistic, strategic IT framework was needed to ensure smooth operations and future readiness.

Solution

After being referred to Turbotek, Ellen’s organization partnered with the Manchester-based IT firm to overhaul their technology environment. Turbotek conducted a comprehensive assessment of the current setup and worked collaboratively with the client to implement a robust, forward-looking IT infrastructure. Key improvements included:

• Streamlined Systems: Optimization of IT operations to ensure smooth day-to-day functionality.

• Redundancy & Isolation: Smart architecture changes to minimize risk and prevent system-wide disruptions.

• Proactive Help Desk: A highly responsive support team that delivers rapid, personalized assistance.

Results

Over the course of nearly two years, Turbotek delivered measurable improvements in performance, resilience, and user satisfaction:

• Increased Uptime: Systems now run more efficiently and with fewer interruptions.

• Improved Security Posture: Segmentation and redundancy provide better protection against threats.

• Exceptional Support: The client consistently experiences quick, attentive help desk responses—feeling like a top priority.

Client Feedback

“We were referred to Turbotek at a point when we'd realized we needed to take a more holistic approach to our IT set up and usage. They've been fantastic to work with. Our systems are running smoothly, we have redundancy, as well as isolation, where needed. Their help desk is incredibly responsive, you'd think we were their only customer. It's been almost two years now and we continue to be grateful for the initial referral! I would strongly recommend their service.”
— Ellen LaRocca

Conclusion

Turbotek's consultative approach and technical expertise enabled Ellen’s organization to shift from reactive IT management to a resilient, well-orchestrated technology strategy. This partnership highlights Turbotek’s commitment to providing enterprise-grade IT solutions with a personal touch—no matter the size of the client.

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